FAQ

Creating an account at Velobet Casino is quick and straightforward. Start by clicking the 'Register' or 'Sign Up' button on our homepage. You'll need to provide some basic information including your email address, preferred username, and a secure password. Next, you'll be asked for personal details such as your full name, date of birth, address, and phone number. These details are necessary for account verification and security purposes.Once you've filled in all required fields, you'll need to agree to our terms and conditions and privacy policy. We recommend reading these carefully before proceeding. After submitting your registration form, you may receive a verification email with a link to activate your account. Click on this link to complete the registration process.After verification, your Velobet Casino account is ready to use! You can now make your first deposit, claim your welcome bonus, and start enjoying our extensive selection of games.

Velobet Casino offers a variety of exciting bonuses to enhance your gaming experience. New players can enjoy our generous Welcome Bonus of up to 150% on their first deposit (minimum deposit of $20), which gives you extra funds to explore our game collection. This bonus comes with a 30x wagering requirement that must be completed within 30 days.For sports betting enthusiasts, we offer a separate Sports Welcome Bonus of 150% up to €/$1,000 on your first deposit specifically for our sports section.Existing players aren't left out – we provide regular Reload Bonuses to boost subsequent deposits, Cashback Offers to soften any losses, and Free Spins promotions for selected slot games. We also run exciting tournaments where you can compete against other players for cash prizes.Keep an eye on our Promotions page and your email inbox for special limited-time offers and exclusive deals. Our bonuses are designed to maximize your playing time and winning potential at Velobet Casino.

Velobet Casino offers multiple secure payment options for both deposits and withdrawals. To make a deposit, log into your account, navigate to the Cashier or Banking section, select 'Deposit,' and choose your preferred payment method. We accept Visa, MasterCard, AstroPay Card, Skrill, Neteller, PaySafeCard, and Bitcoin (BTC). Enter the amount you wish to deposit (mindful of any minimum requirements) and follow the prompts to complete your transaction. Most deposit methods process instantly, allowing you to play right away.For withdrawals, visit the same Cashier section and select 'Withdraw.' Choose your preferred withdrawal method, enter the amount, and submit your request. Processing times vary by method – e-wallets like Skrill and Neteller typically process within 24 hours, while card withdrawals and bank transfers may take 3-5 business days. Bitcoin withdrawals are usually processed within 24 hours.Velobet Casino supports multiple currencies including Bitcoin, EUR, and USD. We prioritize secure transactions and employ advanced encryption technology to protect your financial information.

Yes, Velobet Casino operates under a valid gaming license that ensures we adhere to strict regulations regarding fair play, security, and responsible gambling. Our licensing authority requires us to implement robust systems for player protection, including secure payment processing, data encryption, and regular auditing of our Random Number Generators (RNGs) to guarantee fair outcomes in all games.As a licensed operator, we're committed to preventing underage gambling and promoting responsible gaming practices. We offer tools to help players manage their gambling activities, including deposit limits, self-exclusion options, and reality checks.Our platform employs advanced SSL encryption technology to protect all personal and financial information shared on our site. This security measure ensures that your data remains confidential and protected from unauthorized access.Velobet Casino only partners with reputable game providers who also hold appropriate licenses, including 1X2gaming, NetEnt, Microgaming, Pragmatic Play, and many others, ensuring that all games on our platform meet industry standards for fairness and quality.

Velobet Casino boasts an impressive collection of games from over 40 leading software providers, ensuring exceptional variety and quality. Our extensive slot selection features titles from industry giants like NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, and many others, offering everything from classic fruit machines to cutting-edge video slots with innovative bonus features.Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our live casino section, powered by premium providers, delivers an authentic casino experience with professional dealers streaming in real-time across various table games and game shows.For players seeking something different, we offer specialty games like scratch cards, keno, and virtual sports. Bitcoin gamblers will appreciate our selection of crypto-optimized games designed specifically for cryptocurrency players.Our game library is regularly updated with new releases, ensuring there's always something fresh to discover. All games are optimized for both desktop and mobile play, allowing you to enjoy your favorite titles on any device, anytime, anywhere.

Velobet Casino offers comprehensive customer support to assist you with any questions or concerns. Our primary support channel is live chat, available 24/7 directly on our website. This option provides immediate assistance from our knowledgeable support agents who can help resolve issues in real-time.For less urgent matters or more complex inquiries, you can reach our support team via email at support@velobet.com. Our team aims to respond to all email inquiries within 24 hours, though most responses come much sooner.Before contacting support, we recommend checking this FAQ section, as many common questions are already answered here. This can save you time and provide immediate solutions to standard inquiries.Our support team is trained to assist with account issues, deposit and withdrawal questions, bonus terms clarification, game-related problems, and any other aspects of your Velobet Casino experience. All support is provided in English, with additional languages available depending on your region.